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Carrier SOP & 24/7 emergency access directives

Trucking & wharf terminal delivery requirements — Brooklyn site 3012

To ensure fluid cross-docking transitions, absolute pedestrian segregation and zero congestion within our industrial estate, all freight forwarders, linehaul carriers and wharf transport operators must strictly adhere to our mandatory on-site delivery parameters.

Delivery address: 19/19 Export Drive, Brooklyn VIC 3012. All freight is received here — do not deliver to the registered office.

Doors facing cabin, reverse in

Correct: doors facing cabin. Accepted — devanning starts.ESTATE LANENo parking or idlingWAREHOUSESide roller doorBACK FENCEPEDESTRIAN EXCLUSION ZONEREVERSE IN40FT CONTAINERDOORS · FORKLIFT ACCESSPrime moverexits after drop14 m PRIVATE HARDSTAND BAY

Accepted — devanning starts

Doors face the bay entrance once the prime mover leaves. The forklift works the doors from the lane side while the driver stays in the cabin.

Top-down plan of the 14-metre private hardstand bay. Containers are reversed in; with doors facing the cabin they end up at the bay entrance, where the forklift works. Doors facing the rear end up against the back fence and cannot be opened.
24-hour dial in Melbourne time. Cyan: standard receiving, Monday to Friday 8:00 AM – 4:00 PM. Orange mark: estate gates lock at 4:30 PM. Hatched: after-hours emergency overrides, booked at least 1 hour ahead.00061218

Gate clock · Melbourne time

Receiving Monday to Friday, 8:00 AM – 4:00 PM. Estate gates lock at 4:30 PM.

  • Receiving, Mon–Fri 8:00 AM – 4:00 PM
  • Estate gates lock 4:30 PM
  • After-hours override, book 1 hr ahead
24-hour dial in Melbourne time. Cyan: standard receiving, Monday to Friday 8:00 AM – 4:00 PM. Orange mark: estate gates lock at 4:30 PM. Hatched: after-hours emergency overrides, booked at least 1 hour ahead.

1. CONTAINER FOOTPRINT & CHASSIS DECOUPLING MANDATE

Our dedicated, private hardstand parking bay features a maximum operational length of 14 metres.

All transport operators delivering 40ft ocean containers must either:

  • Ground the container on-site via a sideloader unit, OR
  • Decouple the trailer chassis completely inside our hardstand bay.

Prime movers (truck cabins) are strictly prohibited from parking or idling in the communal estate lanes and must exit the operational footprint immediately after dropping the trailer.

2. MANDATORY "DOORS FACING CABIN" TERMINAL LOADING RULE (CRITICAL)

Our high-speed warehouse utilizes side roller door configurations for inbound cargo triage and safe pedestrian devanning.

  • ALL containers must be loaded at the Port of Melbourne terminal with DOORS FACING FORWARD (loaded facing the truck cabin).
  • All transport operators must execute a strict REVERSE-IN approach into our 14-metre bay.

WARNING: Inbound containers arriving with doors facing the rear of the trailer will face IMMEDIATE REJECTION on-site. Any associated redelivery or futile trip fees will be borne entirely by the carrier or client.

3. ESTUARY ROAD GATED LOCKDOWN & AFTER-HOURS ACTIVATION

  • Standard Receiving Windows: Monday to Friday, 8:00 AM to 4:00 PM.
  • Estate Gates Lockdown: the industrial estate automated perimeter security gates lock down promptly at 4:30 PM.
  • 24/7 Emergency Wharf Overrides: full after-hours, overnight and weekend gate clearance authority to absorb critical wharf evacuations and urgent retail rejections. All after-hours arrivals must be booked and authorised by our operations desk at least 1 hour in advance. Unannounced arrivals after 4:30 PM will be turned away at the perimeter gates.

4. SITE SAFETY & PPE COMPLIANCE (WORKSAFE VICTORIA)

The outdoor hardstand yard is a STRICT PEDESTRIAN EXCLUSION ZONE. Drivers must remain inside their cabins at all times during forklift loading/unloading operations.

If a driver must drop clutches or adjust twistlocks, they must wear compliant AS/NZS Steel-Cap Safety Boots and a High-Visibility (Hi-Vis) Vest. No exceptions.

After-hours arrivals

Book and obtain authorisation from our operations desk at least 1 hour in advance. Unannounced arrivals after 4:30 PM are turned away at the perimeter gates. Call the 24/7 desk.

WARNING — IMMEDIATE REJECTION

Containers arriving with doors facing the rear of the trailer are rejected on-site. Redelivery and futile trip fees are borne entirely by the carrier or client.